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Refund Policy

Section 01

Overview

At Essential Fashion we want you to love every item you receive. If something isn't right, we offer a straightforward 30-day return policy from the date of delivery — no lengthy processes, no unnecessary back and forth.

Under the UK Consumer Contracts Regulations 2013, you also have a statutory right to cancel your order within 14 days of receipt without giving any reason.

You have 30 days from the date of delivery to request a return or refund. After 30 days we are unable to offer a refund or exchange unless the item is proven to be faulty or not as described.

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Section 02

Return Eligibility

Before raising a return request, please check that your item meets our conditions below:

Eligible for Return

  • Returned within 30 days of delivery

  • Item is unworn and unwashed

  • All original tags still attached

  • Item in original packaging

  • Proof of purchase provided

  • Item arrived damaged or faulty

  • Wrong item received

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Not Eligible for Return

  • Returned after 30 days

  • Item has been worn or washed

  • Tags removed or damaged

  • No proof of purchase

  • Marked as final sale at checkout

  • Underwear or swimwear (hygiene)

  • Item damaged by customer misuse

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Not sure if your item qualifies? Email us at alexgrainger1999@gmail.com before sending anything back and we'll advise you.

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Section 03

How to Return

Starting a return with Essential Fashion is quick and straightforward. Follow these steps:

1 Email us to get started

Email alexgrainger1999@gmail.com with the subject "Return Request — [Your Order Number]".

2 Tell us the details

Include your order number, the item you're returning, and the reason. Attach photos if the item is damaged.

3 Wait for approval

We'll review and respond within 24 hours with return instructions and the return address.

4 Send it back

Pack the item securely and post it to the address we provide. Use a tracked service — we recommend it.

5 Receive your refund

Once we receive and check the item, your refund is processed within 5 to 10 business days.

Please do not send items back without getting approval first. Unapproved returns may not be processed and items could be sent back to you at your cost.

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Section 04

Refund Timeline

Once we receive your returned item here is what to expect at each stage:

Stage Time frame Status

Return received and inspected1 – 2 business days after arrival In Review

Refund approved and processed Within 2 business days of inspection Approved

Refund sent to original payment5 – 10 business days after approval Processing

Refund visible in your account Up to 10 business days (bank dependent)Complete

Refunds are always returned to the original payment method used at checkout — we cannot issue refunds to a different card or account.

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Section 05

Exchanges

Want a different size or colour? We're happy to exchange within 30 days of delivery, subject to stock availability at the time of your request.

  • Email alexgrainger1999@gmail.com with your exchange request and order number

  • Item must be unworn, unwashed, with all tags still attached

  • If the replacement is a higher price, you will be charged the difference

  • If the replacement is a lower price, we will refund the difference

  • Exchanges are subject to availability — if your size is out of stock we can offer a refund or store credit

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Out of stock on the size you want? We can issue store credit valid for 12 months so you can grab it when it's back in — we restock popular items weekly.

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Section 06

Faulty or Wrong Items

If your item arrives damaged, faulty, or is not what you ordered — we apologies and we will fix it immediately at no cost to you.

  • Contact us within 48 hours of receiving the item at alexgrainger1999@gmail.com

  • Include your order number and clear photos of the fault or incorrect item

  • We will offer a free replacement or a full refund — your choice

  • Return postage will be fully covered by Essential Fashion in these cases

  • In most cases of damage or fault you will not need to return the item

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Please do not throw away damaged packaging or products before contacting us. We need photos to process your claim. Claims without supporting evidence may not be approved.

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Section 07

Sale Items

Items purchased during a sale or with a discount code are eligible for return under the same conditions as full-price items, unless they are clearly marked as final sale at checkout.

  • Standard sale items — eligible for return within 30 days if unworn and in original condition

  • Final sale items — clearly marked at checkout and not eligible for return or refund

  • Refunds on discounted items will reflect the amount you actually paid, not the original price

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Section 08

Return Postage

Who covers the cost of returning an item depends on the reason for the return:

Reason Who Pays Return Postage

Change of mind (unworn item)Customer pays

Wrong size ordered Customer pays

Item not as described Essential Fashion pays

Faulty or damaged item Essential Fashion pays

Wrong item received Essential Fashion pays

Exchange for different size or color Customer pays

When return postage is covered by us, we will email you a prepaid label. Please only use the label we provide — we cannot reimburse independently arranged return shipping unless agreed in advance.

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Section 09

Late or Missing Refunds

If your refund hasn't shown up within the expected timeframe, please follow these steps before contacting us:

1 Check your bank account

Refunds can take 5 to 10 business days to appear depending on your bank or card provider.

2 Contact your bank

Ask your bank if a refund is pending — there is often a processing period before it shows on your statement.

3 Still nothing? Email us

Contact alexgrainger1999@gmail.com with your order number and we will investigate immediately.

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Section 10

Contact

Questions about a return or refund? Get in touch — have your order number ready for a faster response:

  • Email: alexgrainger1999@gmail.com

  • Subject line: "Return Request — [Your Order Number]"

  • Response time: Within 24 hours, Monday to Friday

  • Website: essentialfashion.net

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